Terms of Service

These Terms of Service (“Terms”) govern your access to and use of FloorVue (the “Service”), a software-as-a-service platform for designing event floor plans, managing booth rentals, and publishing shareable venue layouts. FloorVue is operated by an independent provider (“FloorVue,” “we,” “us,” or “our”).

By creating an account or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. The Service

FloorVue lets organizers build venue floor plans with a drag-and-drop editor, save versions of their work, publish read-only public links, and optionally enable a booth marketplace where vendors can submit bids for spaces. Some capabilities, such as AI-assisted layout suggestions, may be offered only on certain plans or where we have enabled them. Features available to you depend on your subscription plan.

We may add, change, or remove features at any time. We aim to give reasonable notice of material changes that reduce core functionality of a paid plan.

2. Accounts & Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account. You are responsible for the information you provide, for maintaining the confidentiality of your credentials, and for all activity that occurs under your account. Notify us promptly at floorvue@peekingowl.com if you suspect unauthorized use.

3. Subscription Plans & Billing

FloorVue offers the following plans:

• Free — 2 active events, the full layout builder, and read-only public share links, at no cost.
• Starter — US$19 per month. Up to 10 active events, the booth rental marketplace, and high-resolution exports.
• Pro — US$39 per month. Unlimited events, extended version history, the booth marketplace, and priority support.

Paid plans are billed monthly in advance and renew automatically at the end of each billing period until cancelled. Plan features and pricing are described on our pricing page and may change; we will give notice before a price change affects your subscription.

Merchant of Record. All payments are processed by Lemon Squeezy, our Merchant of Record. When you purchase a subscription, Lemon Squeezy — not FloorVue — is the seller of record, and it handles payment processing, receipts, invoicing, and the collection and remittance of any applicable taxes. Your purchase is also subject to Lemon Squeezy's terms and privacy policy.

4. Cancellation & Refunds

You may cancel your subscription at any time from your account's billing portal. When you cancel, your plan remains active until the end of the period you have already paid for, and it will not renew after that. After the period ends, your account reverts to the Free plan.

Payments are non-refundable. We do not provide refunds or credits for partial billing periods, unused time, or events not created. This includes downgrades made mid-period. If you believe you were charged in error, contact us at floorvue@peekingowl.com and we will review the situation in good faith. Where a refund is granted, it is processed through Lemon Squeezy. As our Merchant of Record, Lemon Squeezy may also issue refunds or payment reversals at its own discretion under its policies, such as to address fraud or a billing error. Nothing in this section limits any rights you may have under the mandatory consumer laws of your jurisdiction.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful, fraudulent, or harmful purpose;
• Upload content that infringes intellectual property rights, is defamatory, or violates the privacy of others;
• Attempt to gain unauthorized access to the Service, other accounts, or our systems, or interfere with their normal operation;
• Reverse engineer, resell, or sublicense the Service except as expressly permitted; or
• Circumvent usage limits, rate limits, or security features.

We may suspend or terminate accounts that violate these Terms.

6. Your Content

You retain ownership of the floor plans, event details, images, and other content you create or upload (“Your Content”). You grant us a limited, worldwide, royalty-free license to host, store, reproduce, and display Your Content solely to operate and provide the Service — including rendering public share links you choose to publish.

You are responsible for Your Content and for ensuring you have the rights to use it. When you publish a public link, anyone with that link can view the associated layout until you unpublish it or it expires.

7. Booth Marketplace & Vendor Bids

Where an organizer enables the booth marketplace, vendors may submit bids and contact details for spaces. FloorVue provides the tools to collect and manage these bids but is not a party to, and does not process payment for, any agreement reached between an organizer and a vendor. Any booth rental, sponsorship, or related transaction is solely between those parties, and FloorVue is not responsible for it.

8. Intellectual Property

The Service, including its software, design, and branding, is owned by FloorVue and protected by intellectual property laws. These Terms do not grant you any right to our trademarks or to the Service except the limited right to use it in accordance with these Terms.

9. Third-Party Services

FloorVue relies on third-party providers to operate, including Lemon Squeezy as our payment processor and Merchant of Record, together with providers for mapping, email delivery, and hosting. Your use of the Service may be subject to those providers' terms, and we are not responsible for their services.

10. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any data will never be lost. You are responsible for keeping your own copies of important content.

11. Limitation of Liability

To the maximum extent permitted by law, FloorVue will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising out of or related to your use of the Service. Our total liability for any claim relating to the Service will not exceed the greater of (a) the amount you paid us in the twelve months before the claim, or (b) US$50.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law — including liability for fraud, willful misconduct, or death or personal injury caused by negligence — or affects your mandatory statutory rights as a consumer.

12. Indemnification

You agree to indemnify and hold FloorVue harmless from any claims, damages, or expenses arising out of Your Content, your use of the Service, or your violation of these Terms or of any third-party rights.

13. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms or if we discontinue the Service. Upon termination, your right to use the Service ends, and we may delete Your Content after a reasonable period.

14. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

15. General

These Terms, together with our Privacy Policy, are the entire agreement between you and FloorVue regarding the Service. If any provision is found unenforceable, the remaining provisions stay in full force. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for failures or delays caused by events beyond our reasonable control.

16. Governing Law

FloorVue is available to users worldwide. To the extent permitted by law, these Terms are governed by the laws applicable in your country of residence, and any dispute may be brought in the courts of your country of residence. Nothing in these Terms removes or limits the mandatory consumer-protection rights available to you under your local law, which always take precedence where they conflict with these Terms.

17. Contact

Questions about these Terms can be sent to floorvue@peekingowl.com. See also our Privacy Policy.